Shipping policy
WE SHIP INTERNATIONALLY but we are a small business just starting out which makes us very new to all the different countries rules and regulations so please be patient with us and contact us if you're experiencing any issues with the purchase or delivery of our items so we can do our best to fix it right away. Contact us at support@serenaturals.com
We are a small team working fervently on your behalf, unless you select overnight shipping please allow 5 business days to process your order. Expect processing delays during sales, holidays and big promotions.
We ask that you be mindful on how far the sacred plant-medicine has traveled to be with you and practice the art of gratitude to the healers who have carefully sourced the herbs.
COURIERS WE USE:
The couriers we use to ship within the United States are USPS.
All international orders are shipped via DHL Express.
INTERNATIONAL ORDERS:
There are many factors that may affect or delay international shipments such as custom regulations and weather conditions.
Serenaturals is not responsible for any lost or stolen items and a claim must be filed prior to receiving a replacement as outlined in our Shipping Policy.
Keep in mind, Customs Fees are constantly changing for every individual country, we can not guarantee whether your country will or will not have customs fees added onto your order. These are rules and regulations governed by your country’s Customs and not Serenaturals.
MISSING PACKAGES
Sometimes packages go missing, we completely understand. If your order has been marked as "delivered" and you have not received your package, you have 24 hours to notify us of the missing goods so we can work on your behalf to track it down or issue a refund if applicable. After the 24 hours we will not honor refunds.